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Ten Tips on how to collect debt:

PREPARE: Review the paperwork on the debtor before making the call. Know the history of the account, credit record, the promises kept/broken. Have all records in front of you, ready for reference.

ATTITUDE: Adopting a straight, professional, business-like attitude is important. You have a contract or you delivered the goods, money is now owed and you have the right to expect payment. Do not let it become personal. Don’t yell or raise your voice; and NEVER curse. Don’t make idol threats; legal action is your recourse.

Beginning November First of 2009, financial institutions and other creditors were told to comply with the Red Flag provisions of the Fair and Accurate Credit Transactions Act of 2003. The purpose of the Red Flag rules is to prevent and alleviate identity theft. Identity theft might be defined as any fraud involving people getting particular benefits by pretending to be someone else.

Broad in scope, the Red Flag rules definition of financial institutions is any organization engaged in insurance, banking, or similar activities, and a good amount of the definitions come with leeway to expand compliance demands. Any consumer account involving multiple payments or transactions that is offered to organizations can be subject to the rules.

There is no doubt that text messaging has become a major medium for exchanging information. Easy, painless, no speaking on the phone. No wonder that according to the latest statistics that have been taken there were almost 750 billion text messages sent in the U.S. in 2009, almost double the number from one year before. Actually, technology and research firm executive Jacob D. Almeida recently predicted that money transfers will be the top mobile application by as early as 2012.

Debt collectors have stayed out of this field for now; The Fair Debt Collection Practices Act was a landmark legislation that went into effect in the late 1970s and has strictly outlined how debt collectors can call and when. Seeing as this act is even older than a stereotypical “Saved by the Bell Cell phone” from the 90s, it might be due time to adjust the law. But analysts are saying that any change in this area would have to come from consumers seeking change, not collectors.